Certificate III Customer Engagement
Please select a study mode from the list below.
The qualification is delivered through a combination of online and workplace or classroom based training and delivery.
You will be allocated a Trainer/Assessor who can provide you support over the phone or by email or face-to-face as required.
There are 4 compulsory (core) and 8 elective units, which can be selected.
A sample course structure would be as follows:
|BSBCUE301||Use multiple information systems|
|BSBCUE307||Work effectively in customer engagement|
|BSBCUE309||Develop product and service knowledge for customer engagement operation|
|BSBCUS301||Deliver and monitor a service to customers|
|BSBWOR203||Work effectively with others|
|BSBWOR301||Organise personal work priorities and development|
|BSBSLS407||Identify and plan sales prospects|
|BSBCUE304||Provide sales solutions to customers|
|BSBCMM301||Process customer complaints|
|BSBMGT401||Show leadership in the workplace|
|BSBWHS302||Apply knowledge of WHS legislation in the workplace|
This course can be taken through the process of Skills Recognition (Recognition of Prior Learning and/or Recognition of Current Competencies) gives those people with the relevant experience the opportunity to gain formal recognition for their competencies (skills and knowledge) gained through life, work and study, regardless of where, when and how they were achieved.
Participants are responsible for gathering evidence that will show they have the required competencies to the standard set out by the industry in the National Competency Standards.
After successful completion of this course you may continue your studies by enrolling in:
- BSB40315 Certificate IV in Customer Engagement
There are no pre-requisites requirements for this course. A reasonable level of language, literacy and numeracy skills are required to comprehend legislation and documentation.
If you have any questions regarding the course, or would like to enrol please fill in the eligibility check form on the right hand side of the page.