Certificate III Customer Engagement

This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Please select a study mode from the list below.

On campus

The qualification is delivered through a combination of online and workplace or classroom based training and delivery.

You will be allocated a Trainer/Assessor who can provide you support over the phone or by email or face-to-face as required.

Start Date

Please see our Intake Dates page to see upcoming dates for enrolment into this course.


Pricing varies depending on the state you are taking the course in. Please see our Payment Schedule, or fill in an Eligibility Check for any government funding that may be available to you.

Payment plans are also available for some courses.


All assessments are competency based. You will be assessed against each unit of competency as well as the full qualification.
The type of assessment tasks may include:
Practical demonstration, Knowledge based test, Portfolio of evidence,
Case studies, Research projects, Oral questioning.

Course Delivery

This course is delivered by Everthought Education Perth.

RTO Code: 51681

What will you learn?

There are 4 compulsory (core) and 8 elective units, which can be selected.

A sample course structure would be as follows:

Core Units

BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers

Elective Units

BSBITU203 Communicate electronically
BSBWOR203 Work effectively with others
BSBWOR301 Organise personal work priorities and development
BSBSLS407 Identify and plan sales prospects
BSBCUE304 Provide sales solutions to customers
BSBCMM301 Process customer complaints
BSBMGT401 Show leadership in the workplace
BSBWHS302 Apply knowledge of WHS legislation in the workplace

Recognition of skills

This course can be taken through the process of Skills Recognition (Recognition of Prior Learning and/or Recognition of Current Competencies) gives those people with the relevant experience the opportunity to gain formal recognition for their competencies (skills and knowledge) gained through life, work and study, regardless of where, when and how they were achieved.
Participants are responsible for gathering evidence that will show they have the required competencies to the standard set out by the industry in the National Competency Standards.


After successful completion of this course you may continue your studies by enrolling in:

  • BSB40315 Certificate IV in Customer Engagement

Course Recognition

This course meets the national training requirement for Qualification BSB30215 Certificate III in Customer Engagement and all listed units. On successful completion of all units of competency you will be issued a nationally recognised Qualification in Cert ificate III in Customer Engagement and a Record of Results listing your units.
If you only partially complete your qualification you will be issued a Statement of Attainment listing your completed units of competency.

Entry Requirements

There are no pre-requisites requirements for this course. A reasonable level of language, literacy and numeracy skills are required to comprehend legislation and documentation.

Enquiries and Enrolments

If you have any questions regarding the course, or would like to enrol please fill in the eligibility check form on the right hand side of the page.