Everthought Education Net Promoter Scores (NPS)
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a modern management tool used by businesses to gauge the loyalty and efficacy of customer relationships. The NPS number, ranging from 0 to 100 is calculated based on the customer responses to the question; How likely is it that you would recommend Everthought Education to a friend or colleague? Recipients are asked to rate their likelihood of recommendation from 0 to 10, where they are divided into three categories based on their score: detractors, passives and promoters.
The Net Promoter Score that we generate (via our customer reviews partner AskNicely) is calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 to 100.
How de we generate our NPS?
The NPS provider that Everthought Education generates its score from is AskNicely, which is a New Zealand based partner that focuses on improving customer experiences and driving customer retention, service improvement and positive referrals.
When our hard working Tradies complete their Trades Qualification through us, they are sent an experience review survey (via AskNicely) which receives their score out of 10 as well as commentary (if the customer chooses to submit comment). All scores then get added to the NPS system and our score gets updated continuously so that our community gain transparent insight into reviews and advocacy.
Everthought Education Reviews: Latest 6
Education Industry Benchmark:
|Education: 6||Tertiary Education: -2||Tutoring Services: 19|