Call us on 1300 656 498

Contact Everthought

Brisbane Campus

Phone : 1300 656 498

Address :
Building 4 / 460-492 Beaudesert Road, Salisbury Queensland 4107, Australia.

Opening Hours : 8.30 am – 6:00 pm, (AEST) Monday to Friday.

Perth Campus

Phone : 08 9453 0777

Address :
Building 3 / 92 Mallard Way, Cannington, Western Australia 6107, Australia.

Opening Hours : 7:30 am – 4:00 pm (AWST) Monday to Thursday.
7:30 am – 3:00pm (AWST) Friday.
Closed Saturday/Sunday.

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Head Office

Address: Level 11 / 110 Mary Street, Brisbane City, Queensland, 4000, Australia




What is NPS?

Net Promoter Score (NPS) is a modern management tool used by businesses to gauge the loyalty and efficacy of customer relationships. The NPS number, ranging from 0 to 100 is calculated based on the customer responses to the question; How likely is it that you would recommend Everthought Education to a friend or colleague? Recipients are asked to rate their likelihood of recommendation from 0 to 10, where they are divided into three categories based on their score: detractors, passives and promoters.

The Net Promoter Score that we generate from AskNicely is calculated by subtracting the percentage of detractors from the percentage of promoters, yielding a score between -100 to 100.

How de we generate our NPS?

The NPS provider that Everthought Education generates its score from is AskNicely, which is a New Zealand based company that focuses on improving customer experiences and driving customer retention, revenue expansion and referrals.

When students complete a qualification through us, they are sent a survey via email through AskNicely which receives their score out of 10. All scores then get added to the NPS system and our score gets updated continuously.

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